An adviser who helped develop Starbucks' anti-bias training tells us how to determine if it works

Mark Makela/Getty Images Starbucks will close all its stores for much-anticipated racial bias training on the afternoon of May 29. Many people are wondering: Will the training make a difference? Heather McGhee, an outside adviser to Starbucks who helped the company develop the training, spoke with me about how the training was designed, and how to decide if it works. Possible evaluation tools for Starbucks' ongoing anti-bias programs include secret shoppers to measure stores' equal treatment of ...